Wholesale Lock Manager - FAQ

Frequently Asked Questions for Wholesale Lock Manager

1. What does Access Permissions do?

A) Access permissions let’s you decide if the visitor/customer group may access or may not access. You can simply select the one you’d like.

2. What type of content can I lock?

A) Specific page

B) A specific URL

C) An entire website

3. How is the content locked?

A) Select whether you’d like to enter the specific email address or customer tags of visitors who can access. They must be logged in to use this feature.

B) Choose a password and share it with your customers to entire when they visit the lock.

C) Allow all logged in customers to access.

4. What should I have my lock do if a visitor tries to enter but should not have access?

A) We recommend redirecting them to the Lock Page to login.

B) You can also redirect them to a specific page or url.

5. How do I lock a specific page?

A) Click “Create Lock” from home screen.

B) Select any access type from “Access Permissions” section.

C) Select “Pages” from “Lock Content” section.

D) Select specific page from dropdown which you want to lock. Here we have selected the Cart page, but you can pick whichever page you choose.

E) Select a lock rule from section of “Lock Rules”. You can choose the specific customer with ‘select customers’ by entering their email or ‘create a password’ for all of your customers to enter when they visit the page.

F) Select a “Redirect Rule” to decide what to do when lock conditions don’t match. This will let you redirect the traffic if they do not belong. We suggest redirecting to the login page where they can enter a password again in case it’s misspelled on the first try.

G) Save to make it live :)

H) Below screenshot explains how.

6. How do I lock a specific URL?

A) Click “Create Lock” from home screen.

B) Select any access type from “Access Permissions” section.

C) Select “URL” from “Lock Content” section.

D) Enter the URL.

E) Select a lock rule from section of “Lock Rules”. You can choose the specific customer with ‘select customers’ by entering their email or ‘create a password’ for all of your customers to enter when they visit the page.

F) Select a “Redirect Rule” to decide what to do when lock conditions don’t match. This will let you redirect the traffic if they do not belong. We suggest redirecting to the login page where they can enter a password again in case it’s misspelled on the first try.

G) Save to make it live :)

H) Below screenshot explains how.

7. How do I choose what visitors can see a specific page?

A) Select any access type from “Access Permissions” section.

B) Select “Pages” from “Lock Content” section.

C) Select specific page from dropdown which you want to lock.

D) Select a lock rule from section of “Lock Rules”.

E) Select a “Redirect Rule” to decide what to do when lock conditions don’t match.

F) Click “Save” and a page you selected will get locked for given lock conditions.

G) Below screenshot explains how.

8. How do I lock my whole website from non-logged in customers?

A) Select “May Access” from “Access Permissions” section.

B) Select “Whole Website” from “Lock Content” section.

C) Select a lock rule from section of “Lock Rules”.

D) Select a “Redirect Rule” to decide what to do when lock conditions don’t match. We recommend to redirect a customer to login page for such lock.

E) Click “Save” and entire website will be locked for all non-logged in customers.

F) Refer below screenshot which shows all above steps.

9. What if I no longer want to lock a specific page?

A) You can simply delete particular lock from “Home” or “Lock List” screen.

B) Also, you can click on lock and edit it. From “Edit Lock” screen you can disable it or delete it if you no longer want it.

10. How do I remove access for a customer that previously had access?

A) You can create a new lock with “Cannot Access” access permission and create a lock on either whole website or particular page or URL.

B) Choose “Selected Customer” and add customer email for “Customer email contains” condition.

B) You can also achieve same by using customer tags.

11. How do I limit access to my order form for only wholesale customers?

A) To limit access of your order form, select an access type.

B) Choose “URL” and add your order form in below given box in “Lock Content Section”.

C) You can then select “Password based lock” or “Tag based lock” or limit access to only customers who logs in.

D) Refer below screenshots with two different types of locks Order form lock with a password

Order form lock with a customer tag

12. How do I enable/disable a particular lock?

A) Click on particular lock from either “Home” or “Lock List” screen.

B) In “Edit Lock” screen, select/deselect checkbox of “Enable Lock” section to enable/disable a particular lock.

C) Click “Save” button after doing changes.

13. Am I able to hide products based on variants?

WLM can only hide products and their variants. It cannot hide specific variants and showcase others.

14. How do I enable/disable all locks simultaneously?

A) From Home screen, go to Settings.

B) Click “Disable” red button.

C) It will ask for confirmation. Click “Yes” to disable all locks.

15. My contents are still locked after uninstalling Wholesale Lock Manager. What should I do?

A) Go to “Online Stores” from sidebar of admin area and select “Themes” menu below it.

B) Click “Actions” drop down and “Edit Code” menu from it.

C) Open “theme.liquid” file for “Layout” section.

D) Search {% include 'wlm-head' %}line and remove it from file.

E) Search {% comment %}{{ content_for_layout }}{% endcomment %}{% include 'wlm-body' %}and replace it with {{ content_for_layout }}.

E) Your contents should be unlocked now.

16. I updated my theme and need help with my lock? What do I do?

At $6.99 per month, our model does not allow us to provide unlimited free tech support. We do charge $45 per hour for developer support and this should take 1-2 hours (probably 1).

17. I still need help, what do I do?

We are always here to help. Please email us seth@wholesalehelper.io and we will get back to you.

18. Do you offer free installation and support?

We are here to help and offer complementary support for 2 hours when you install one of our apps. This typically equals a few emails explaining product features, 1-2 potential small customizations and a basic theme update.

If you need more help, we are here and available. We do have to charge for this additional time as we cannot offer unlimited free support. Our team has server, software, people, design, and marketing costs.

In order for us to operate effectively and serve you (and your customers) for the long term, we need to charge for additional support needs. As a fellow business, we hope you understand our perspective.