Pre-Order Helper - FAQ
In the Settings > Design tab you will find all settings to customize the pre-order button. Please check below screenshot.
Color Pattern section allows you to change the background color, text color, border color, hover background color, hover text color, hover border color.
Button Text section allows you to change the text of the button, font style, border width, border-radius.
Tooltip Design section allows you to change the background color, text color, border color of the tooltip.
Tooltip Text section allows you to change the text, font-size, border width, border radius of the tooltip.
After installation, the app works out of the box for the most common themes. If your theme is custom, it may require integration which we can do for free all you have to do is send us staff access on [email protected] Also, don’t forget to enable the app (Settings > General) and add products that you like to allow for pre-order. The pre-order button will show up once the inventory of that product reaches zero. Make sure ‘continue selling when out of stock' and 'track quantity' checkbox is checked for that product.
The app has four types of settings. The general settings, design settings, product level setting, variant level settings. General settings are used to set validation messages, pre-order time period, app enable/disable, total pre-order cart limit, etc. product level settings are used to override some general settings like pre-order time period, button text, tooltip text, etc. Also, you can set a quantity limit, sold out message, etc. variant level settings override all settings. design setting allows changing look and feel of the pre-order button like text color, background color, hover color, text, font size, fonts, etc.
Quantity limit setting available on two-level, product, and variant. Variant level quantity limit overrides the product level quantity limit. If there is no limit set, customers can order as many products as they want. If the limit is reached, a sold-out message will show on the product page. Quantity limit calculation check variant stock to check if quantity limit is reached or not this calculation change if "Allow customers to select shipping date?" checkbox is checked. for that we will store number of sold items in database and system will check if that number reached or not.
Sold out message show up in the place of the pre-order button.
When the customer tries to order pre-order items more than the cart quantity limit. The “Pre-order quantity limit for total cart message“ shows up on the cart page. Also, if a customer tries to order a pre-order item more than the quantity limit of that item the “Pre-order limit exceeded:” message shows up.
Pre-order Helper works on the product page and collection page. It also works on https://apps.shopify.com/single-page-order-form
Please email us [email protected] to see if we can integrate there on your theme.
Yes, you can fully control when pre-order start and stop. If you like to set a pre-order time period for all products set the Pre-order active till under the Settings > General tab.
You can also set this on the product and variant level.
To show a list of pre-orders navigate to the Product and click on the view pre-order list link.
The support team available from 9am-5pm Eastern Standard Time Monday to Friday.
Yes, we charge for custom development. The rate is $40 per hour.
No, store owners need to take care of fulfillment though you can allow customers to select shipping date while placing an order. you need to do tick the "Allow customers to select shipping date?" checkbox which is located on the setting page.
You have to checkthe "Allow customers to select shipping date?" checkbox under the settings page. The shipping date picker should show up on the cart page automatically. If it doesn't show up, please send us staff access.
You have to tick the "Allow customers to select shipping date?" checkbox under the settings page. The shipping date picker should show up on the cart page automatically. If it doesn't show up, please send us staff access as explained in FAQ #20.
In the Shipping Backlog in your Pre-Order Helper app, we will show in list view of items that should be shipped in the future. We include order #, quantity to fulfill, shipping date, etc.
Once shipped, it will no longer be in the shipping backlog.
No, the app does not have this functionality at this time. We are planning to add this functionality in the nearest future. If you want this functionality send us a mail on [email protected] so we can keep you updated.
The app uses your shop timezone.
The app uses your shop timezone.
This feature requires small theme customization (FREE). Please send us staff access
Simply check the "Enable pre-order on stocked products?" checkbox under the settings page.
Simply check the "Enable pre-order on stocked products?" checkbox under the settings page. This will allow your customers to pre-order items that are in stock to be delivered at a future date. For example, if your customers want to place an order in early. summer that should arrive before Black Friday.
The app does not have this functionality at this time. We are planning to add this functionality in the nearest future. If you want this functionality send us a mail on [email protected] so we can keep you updated.
No, we are not offering such functionality. If you want this functionality send us a mail on [email protected] so we can keep you updated.
Most of the apps work with pre-order except apps which offer product option functionality (Infinite Options, Infinite Product Options, Custom Product Options, etc).
Yes, the pre-order works well with Shipstation. The flow will be the same. Customers place an order and Shipstation will sync those orders as they do.
Yes, When a customer clicks on the pre-order button the app will add that product in cart and reload the page so it will be automatically available on the ajax slide-out cart.
The pre-order button will show. The 'Enable pre-order on stocked products?" setting indicates the system to shows the pre-order button even though the product is in stock.
If "Do not override" checkbox is ticked it will prevent the parent level settings from overriding the current setting. When you change the general setting (button text and tooltip text) these settings also change at product and variant level if do not override checkbox is not ticked. The same rule applies when you change the product settings.
You can import both products and variants settings. You have to follow four simple steps.
Select the import option under step one.
Select the product or variant option under step two.
In step three system allows you to download the pre-fill excel sheet of all products/variants data. Add or change the settings in the excel sheet.
When you are done with changing the excel sheet upload it in step four.
The system will show the success message If the system successfully imported the settings. If there are any invalid data found on the excel sheet system will show a detailed error message above step four.
This video shows how
Step by step:
On your Shopify admin page, click "Settings > Account".
On the Staff members section, click "Add staff account".
Enter "Wholesale Helper" in the name field and [email protected] in the Email field.
Uncheck the checkbox titled "This staff account will have full permissions"
Limit access to the Products, Apps, Themes
Click "Send Invite"
This video walks you through it too
**Please keep in mind to send us an email with store URL on the specific request we should look into after receiving staff access.
**If needed, we can request collaborator from access on our end too.
