Grow Cart: Upsell and Cross Sell - FAQ

What is an Upsell or Cross Sell? How does it help my store grow revenue?

Up selling is a sales technique where a merchant introduces new products for the customer to purchase complementary items, upgrades or other add-ons. The additional sales help grow revenue, profit, and customer loyalty.

How do I install Growcart on my theme?

There are 2 ways

A) Go the Installation Notes > Add Code

B) We can add it for you too. Just email themes@wholesalehelper.io with your store url and subject line: Grow Cart installation for My store URL.

Here is a demo video

How do I manually install Upsell or Cross Sell on my theme?

If you'd like to manually add it the instructions are below too:

1. From "Shopify Admin", select Online Store. 2. Select Actions. 3. Select Edit code.

4. Find product.liquid or product-template.liquid and open it.

5. Copy and paste below code in the page on your desired location and save the file.

{% include 'uscs_related_products' with product %}

6. Find cart.liquid or cart-template.liquid and open it.

7. Copy and paste below code in the page on your desired location and save the file.{% include 'uscs_cart_page' %}

How do I add an individual Upsell & Cross Sell

Here is a demo video

A) Enable the upsell & cross sell

B) Select if you'd like to show the upsell & cross sell on the Product Page or Cart Page

C) Select which product's you'd like to activate and on the cart page or product page. The upsell will active when you are on these specific product pages or on the cart page (depending on what you select to activate)

D) Select up to 15 products you'd like to upsell & cross sell if they are on one of the product pages you've selected in step 3 or in the cart page.

How do I add an multiple Upsell & Cross Sell

Here is a demo video https://www.youtube.com/watch?v=riTZfmPDqE4

A) Enable the upsell & cross sell

B) Select if you'd like to show the multiple upsell & cross sell on the Product Page or Cart Page

C) Select the products you'd like to upsell and cross sell on all c

What is the difference between individual & multiple upsell and cross sell.

Individual upsells and cross sells will only be placed on the products you select them.

Multiple will add upsell and cross sells to all products.

An individual upsell will override a multiple upsell if the two conflict.

Where can I show Upsell Cross Sells?

We recommend to show Upsell Cross Sells on the bottom of a product or cart page.

What are the minimum and maximum number of Upsell Cross Sells I can show on a product page or the cart page?

You can show minimum 1 and a maximum of 15 Upsell Cross Sells on a product page or the cart page.

Can I change the look and feel of my Upsell Cross Sells? If so, how?

Yes, you can change look and feel of your Upsell Cross Sells using CSS code. We recommend hiring a designer to do so. You can also request us on themes@wholesalehelper.io for the customization as well. We do charge $40 hourly for manual changes.

How can I hide sold out products?

From the app dashboard, go to More > Settings and find “Hide Sold Out products from upsell/cross sell”. Tick the box and save it.

Can I hide a product from the upsell if its already in the cart?

Yes. From the app dashboard, go to More > Settings and find “Hide products from upsell/cross sell already added to the cart”. Tick the box and save it.

Can I adjust a number of products to display in the upsell cross-sell slider?

You can easily adjust the number of products to display for the desktop and mobile in the settings section.

Is it possible to change image size?

Yes, you can choose between a small, medium and large image size in the settings section.

What are your normal support hours?

Our support hours are Monday - Friday 9am EST to 5pm EST. We always aim to respond within 1 business day but typically respond much much quicker :)